FAQs
Q. Do you ship internationally?
A: International orders cannot be placed through this website. However, if you contact us directly, then we can process the order manually with our printer. Let us know what item you wish to purchase. Next we will figure your mailing fee and then let you know the total cost. Payment can then be made through Paypal and your order will be shipped. Although no international orders have been lost to date, it is now quite common for international packages to not reach their destination. In such cases we are not responsible although we may be able to resend through the shipper with attendant proofs. Use the Contact Page to inquire.
Q: How do I order on your website?
A: Simply select the offer above and click the 'Buy Now' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible. Check is secured by Paypal - Mastercard - Visa - AMEX.
Q: How do I check the status of my order?
A: You will be emailed your receipt immediately after you place your order. Once your order has been shipped, you will receive your tracking number. At each step along the way, you can use it to see where your parcel is located by going to our Track Order page.
Q: Do you provide a quality guarantee for all the products being sold?
A: We guarantee a standard print job on good quality paper, gloss. We do not replace items due to dislike of color, size, paper or change of mind after order, or for minor print dings. We will work with the printer on replacing your item should they have made egregious print errors such as printing half the chart, or no image, or no borderline, or fuzzy images and type etc. Minor print dings often occur and are not replaced
Q: How can I get in contact with you?
A: We handle customer service through email. Click Here to open up a chat with us and let us know if you have any questions or concerns.
Q: Can I return or exchange an item if it doesn't work for me?
A: There are no returns for minor print dings, dislike of color, size, or paper type.
Q: Do you offer a refund if I don't like the product?
A: We do not offer refunds or product replacements, with the singular exceptions of demonstrable shipping damage, and/or demonstrably botched print jobs. Wall charts that have arrived damaged or failed to arrive may be refunded or replaced upon notification within seven days of their confirmed arrival date. Allow thirty days replacement or refund processing to allow us time to work with our printer or shipper on your behalf. Click here to learn about the return process or email hello@astrologicalwallcharts.com.
Q: What happens if my shipment fails to arrive or is delivered to the wrong address?
A: We will work with our shipper and printer on your behalf for a replacement item. We first must ascertain if the shipment is shown to have “arrived”. If the shipper has photographic proof of arrival, and the item is lost, stolen or strayed, then in these cases we do not replace the item.
Exceptional support. Contact us by sending your message here: Contact Page